Zavvi threatening customers with legal action after Tearaway mix up

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Post #1 · Posted at 2013-12-10 10:53:42am 10.5 years ago

Offline silenttype01
silenttype01 Avatar Member+
8,023 Posts
United States
Reg. 2007-01-19


Quote: Thomas McDermott
You may have heard that a few weeks ago, UK-based retailer Zavvi had a small mess up at their warehouse. Instead of delivering customers their Tearaway preorder for £19.99, they instead sent the Tearaway / PS Vita bundle out. That item retails for around £149.99.

Due to the huge discrepancy in price, and with customers only charged £19.99 – yet receiving an actual handheld to their door – Zavvi went into panic mode. They demanded affected customers remedy the mistake by sending this mass-email which commented:

We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product.
We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you.
If possible, please keep the parcel in its original packaging ready to hand back to the courier.

Many customers highlighted that legally, they did not have to comply. Citing the following consumers information:

The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any attempt to demand payment (by threatening means or otherwise) is unlawful.

So, with quite a few customers seemingly choosing to not return what could legally be classed as a “gift” by the letter of the law, it looks like Zavvi themselves may turning to the law, and taking legal action in an attempt to get their metaphorical ball back.

We got access to this letter which is now being sent out to customers, which highlights things might get dicey on the evening of Tuesday 10th if Zavvi back up their threats?


Post #2 · Posted at 2013-12-10 11:59:33am 10.5 years ago

Offline Willards KA PA
Willards KA PA Avatar Banned
444 Posts
Saint Lucia
Reg. 2011-10-01

Last updated: 2013-12-10 12:01pm
Your mistake Zavvi, don't go start being aholes to your customers now.
I don't play simulators. Only the real official games.

Post #3 · Posted at 2013-12-10 12:56:48pm 10.5 years ago

Offline BemaniHyper
BemaniHyper Avatar Member+
1,434 Posts
United States
Reg. 2013-09-13

How the hell do you make a mistake like that anyway? An extreme typo?
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