Transferred Player Data Doesn't Show Up

I have a friend who lost her e-amusement card for her DDR profile that saves her scores and everything. Luckily, she had a picture of the back of the card. So we created a Konami ID account, then continued to the e-amusement Japanese site. We linked her old card to that site, then transferred the player data to the new card, which popped up with the old player data. When we went to play DDR World, the new card didn't pop up with her profile. Instead, it popped up with a fresh DDR profile from a Japanese region instead of USA as usual. We transferred her player data onto the new card and it showed that it was there. It showed dance rush data and DDR world data. Looking at the player data. Dance Rush shows up with the old player data, but DDR World doesn’t. Is there any way we can access her old data? It has three years of plays on it...

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